Internet and WiFi
The "Empresa de Telecomunicaciones de Cuba S.A." (ETECSA) (in English: Telecommunications Company of Cuba) is the government-owned service provider for the entire country. Their services include: telephony, mobile telephony (through their Cubacel branch), and Internet (through their NAUTA branch).
Internet Corner in hotels (wired computers):
Every hotel in Cayo Cayo Coco offer internet access to their guests; computers are usually located in the lobby area. You have to buy a NAUTA Prepaid Internet Card (Tarjeta de Navegacion), they cost 1 CUC for 60 minutes (since. Nov. 2017). On these cards there's a scratch-off area to reveal the Login (Usario) and Password (Clave) that you will use to sign-in using the access software installed on the computer.
Wi-Fi Internet access (in hotels):
Since late 2012 more and more hotels in Cuba offer Wi-Fi access for guests who prefer to use their own device. In Cayo Coco almost every hotel offers Wi-Fi. You have to buy a NAUTA Prepaid Internet Card (Tarjeta de Navegacion), cost is 1 CUC for 60 minutes. On these cards there's a scratch-off area to reveal the Login (Usario) and Password (Clave) that you will use to sign-in. In the hotels, WiFi is usually accessible in the lobby area and sometimes in other common areas, but since 2015 some new hotels are beginning to offer in-room WiFi.
Don't forget to sign-out after your session, so you can use the remaining minutes later. The NAUTA Prepaid Internet Cards remain valid for 30 days from the first connection. They also have an expiry date (shown on the back), always check to see if this date is not too close when you purchase the card.
Internet access at a ETECSA Internet Center and WiFi hotspots:
Since the summer of 2013, public access to the Internet has been greatly improved with the opening of hundreds of Internet centers (Salas de Navegacion) all over the country. In Cayo Coco, there's two "Salas de Navegacion ETECSA", one at the "Centro Servicio La Rotonda" (roundabout) in Cayo Coco, and one at the ETECSA Mini-Punto Cojimar in Cayo Guillermo. There are also several public WiFi hotspots in Cuba (mostly in city parks and plazas), but none in Cayo Coco/Guillermo.
Lily & Normand